As an IT consulting firm, Vinco would view the retail industry as a dynamic and rapidly evolving sector, full of both challenges and opportunities. Technological advancements, including e-commerce, mobile technology, AI, and IoT, are reshaping consumer expectations and behaviors. Retailers are required to innovate continually, to maintain customer engagement, loyalty, and market relevance.

Vinco met with Morning Star Living and all their stakeholders with objectives to understand what the desired outcomes were. What is the goal for all areas of the business and what was not being delivered in the contract?

We surveyed the market, interviewed 9 providers and narrowed it down based on data and supporting metrics, in service of the client. Finalists were judged equally and in full transparency with the ultimate decision in the client’s hands.

We partnered with the executive and legal team to work through all commercial paper and supported final contracts, onboarding, challenges and eventual successful execution.

We have continued to support all parties as changes have come up and provided facilitation so all stakeholders are heard and valued. The expected outcomes were met and exceeded and the business is thriving from an empowered IT services group. Most of all, the technical debt has been paid off!

Cost efficiency

Outsourcing IT operations enabled Morningstar Senior Living to reduce costs significantly. By leveraging the expertise and resources of the outsourcing partner, they were able to eliminate unaccounted labor costs associated with managing staff, overhead, sick days, and scaling software expenses.

‍

Scalability and growth

The new IT setup supported and empowered Morningstar Senior Living's business as it scaled and acquired new communities. With a more efficient and reliable IT infrastructure, the company could streamline acquisition and onboarding processes, leading to greater leveraged growth.

Technology debt reduction

The partnership with the outsourcing provider enabled Morningstar Senior Living to address their technology debt. By implementing robust systems and processes, they successfully paid off their accumulated technical debt, ensuring a more stable and future-proof IT environment.

‍

Enhanced focus on care

By outsourcing IT operations, Morningstar Senior Living was able to redirect their internal resources and focus on their core competency—providing exceptional care to their residents. The partnership allowed the organization to allocate more time, energy, and resources to their primary mission, resulting in improved resident satisfaction and overall business success.

Morningstar Senior Living's decision to outsource their IT operations to a trusted partner brought about significant improvements in efficiency, scalability, and cost savings.

By partnering with Vinco, Morningstar Senior Living successfully navigated the selection process and secured an outsourcing provider that aligned with their desired outcomes. The partnership not only addressed the existing challenges but also enabled the company to thrive and grow.

With an empowered IT services group and the elimination of technology debt, Morningstar Senior Living is well-positioned for continued success in the senior living industry.