Driving change through enterprise level MSP services
OB Hospitalists, a medical provider being held back by Managed Services support and contract
Support
not paying enough for
support
Created IT
created IT team to support MSP
Overpaying
overpaying for no support
Model
model created redundant failure
The Challenge
An MSP that won’t evolve and not meet SLA’s, but has an iron clad contract without an out clause is a recipe for disaster. OB Hospitalists built up an internal IT team to simply keep the business moving and doing what they could. They wanted to replace the MSP but wasn’t sure where to start.
The Outcome
Vinco met with the client and all stakeholders with the objective to understand what the desired outcomes were. We identified the issues and potential solutions to remedy them.
By providing insight into what could be offered over several workshops, the client bought into the idea of handing things off to a solid IT firm.
By working to SLA’s, providing out clauses for non-delivery and leading the client through modernization, the client was able to create a platform to deliver on business needs.
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